Director, Shared Services

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Roles & Responsibilities

About The Role
The Director, Shared Services is a senior leadership and management role responsible for strategic alignment and oversight, operational excellence, and compliance across all non-programme functions of the organisation. This role will lead, drive and integrate core operational shared functions which include Information Technology (IT), Human Resources (HR), Finance, Corporate Services (Facilities, Procurement, Admin), and Research, Evaluation & Development (RED). The role ensures these functions are aligned with organisational goals, compliant with regulatory standards, and optimally positioned to support the delivery and scaling of high-impact social programmes.

The ideal candidate is a mission-driven leader with a strong background in organisational operations, a strategic mindset, and a deep understanding of governance, compliance, and service delivery in the social service sector. You will bring together cross-functional teams to deliver a seamless and integrated approach to organisational backbone support and service delivery, with an emphasis on innovation, accountability, and organisational sustainability in advancing the organisation's mission to serve the community whilst fostering a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

• Strategic Leadership & Governance
• Lead and integrate shared services functions to deliver cohesive, efficient, and strategic support across the organisation
• Serve as a key member of the senior leadership team, contributing to overall organisational strategy, planning, and decision-making
• Strengthen cross-functional collaboration between programme and non-programme teams
• Drive continuous improvement, service innovation, and adoption of best practices
• Functional Oversight
• IT: Ensure technology infrastructure, cybersecurity, and digital systems support operational efficiency and programme innovation
• HR: Oversee workforce planning, talent management, employee engagement, performance development, and HR compliance
• Finance: Ensure sound financial management, budgeting, compliance, and reporting processes are in place to support organisational sustainability
• Corporate Services: Manage facilities and oversight of centre operations, procurement, administrative services, and risk management
• Research, Evaluation & Development: Provide strategic oversight to research and impact evaluation efforts, ensuring data-driven decision-making and outcome measurement
• People Leadership
• Build, mentor, and lead high-performing teams across shared services functions
• Foster a culture of accountability, collaboration, and learning within and across departments
• Champion diversity, equity, and inclusion in organisational policies and practices
• Risk & Compliance
• Ensure organisational compliance with legal, regulatory, and funding requirements
• Lead risk management efforts across all support functions
• Support audits and internal controls

Qualifications & Experience

• Bachelor's degree in Business Administration, Public Administration, Social Sciences, or related field
• Minimum 10-15 years of progressive leadership experience, preferably in the non-profit, public, or social service sector
• Proven track record in managing at least three or more of the following functions: HR, Finance, IT, Corporate Services, Research, Evaluation & Development (RED)
• Demonstrated experience in organisational transformation, systems integration, and team leadership
• Strong understanding of governance, compliance, and operational best practices in a non-profit or government-regulated environment
• Familiarity with impact measurement frameworks, digital transformation, or change management
• Strategic thinker with strong analytical, planning, and problem-solving skills
• Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels
• Certification in HR, Finance, or Project Management would be advantageous