Call Center Representative

6 hours ago

Bengaluru, India Tbot Systems Full time

At Tbot Techno Systems, we believe in empowering our customers with cutting-edge technology while ensuring affordability and professionalism. With our world-leading technology and expertise, we deliver unparalleled custom IT solutions to drive organizational success. The Call Center Representative we are looking for must share our values and commitment to customer satisfaction, embodying these in the way they interact with clients daily.

**Responsibilities**:

- Answering customer inquiries and providing product information
- Addressing concerns and resolving issues promptly and courteously
- Assisting customers in navigating the company's website and ordering process
- Handling customer complaints and following up with solutions
- Maintaining customer records and ensuring the accuracy of customer data
- Gathering customer feedback and conveying it to the appropriate departments
- Adhering to company protocols and guidelines for customer service

**Requirements**:

- At least 2 years of experience in a call center or customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving ability with the capacity to multitask and prioritize tasks effectively
- Familiarity with CRM software and customer database management systems
- Proficiency in Microsoft Office tools, especially Word and Excel
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Benefits**
- Performance Bonus
- Training & Development
- Work From Home
- Paid Time Off
- Pension Plan
- Private Health Insurance

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