Call Center Support Representative

1 hour ago

Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

Al Fahad Enterprises operates across multiple industries, including tour and travel services, organic products, and various other sectors. The company is committed to delivering exceptional services to its diverse customer base. With a customer-centric approach, Al Fahad Enterprises focuses on quality and innovation to meet the evolving needs of its clients. The organization is dynamic and growth-oriented, offering numerous opportunities for professional development.

Role Description

This is a full-time on-site role for a Call Center Support Representative located in Bengaluru. The role involves managing inbound and outbound calls, providing excellent customer support, addressing inquiries professionally, resolving customer concerns effectively, and ensuring customer satisfaction. Representatives will maintain detailed records of customer interactions and feedback for continuous improvement.

Qualifications

  • Proficiency in Customer Service, Customer Support, and fostering Customer Satisfaction
  • Strong Interpersonal Skills and the ability to effectively communicate and resolve issues with customers
  • Basic to intermediate Computer Literacy for managing customer databases and handling support tools
  • Problem-solving abilities, multitasking capability, and staying organized in a fast-paced environment
  • Prior experience in a call center or customer service role is an advantage
  • Ability to actively listen and empathize with customer concerns

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