Support Executive

1 day ago

Marol Mumbai Maharashtra, India Maxus Technologies Pvt. Ltd. Full time

**Job Title: Support Executive**

**Responsibilities**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
- Provide customer support through phone and Mails.
- Collaborate with other departments to resolve customer issues promptly.
- Serve as a primary point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain accurate documentation and records of customer interactions.
- Take understanding of the Application developed by the company and provide training to the clients.
- Proactively gather and utilize customer feedback and suggestions to improve service.
- Review customer satisfaction reports to ensure high levels of support satisfaction.
- Contribute to the development and enhancement of customer support processes.
- Collaborate with IT teams to address technical issues reported by customers.
- Verify accuracy and consistency of customer requests.

**Additional Qualifications**:

- Graduation (Bachelor’s degree) in Commerce preferred
- Proficiency in Microsoft Excel and Microsoft Outlook (or similar mail systems).
- Knowledge of payroll systems and basic accounting principles would be advantageous.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,175.22 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift
- Morning shift

Ability to commute/relocate:

- Marol, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- 2 yrs: 1 year (required)

**Language**:

- English (required)

**Location**:

- Marol, Mumbai, Maharashtra (required)

Work Location: In person

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