Patient Relation Executive

4 days ago

Visakhapatnam Andhra Pradesh, India TAIYO LABS Full time

**Patient Handling & Front Desk Management**:

- Greet and assist patients/visitors courteously.
- Guide patients through registration, consultation, admission, and discharge processes.
- Handle appointment scheduling, cancellations, and rescheduling.
- Ensure smooth patient flow between departments.
- **Communication & Coordination**:

- Act as a liaison between patients and doctors/nurses/administrative staff.
- Provide clear information on hospital services, procedures, and billing.
- Attend and resolve patient queries, complaints, and concerns in a timely manner.
- **Documentation & Records**:

- Maintain accurate patient records in the hospital information system (HIS).
- Ensure proper documentation of admissions, billing, insurance, and discharge.
- Handle confidential patient information with discretion.
- **Billing & Financial Support**:

- Support patients with billing queries and payment processing.
- Coordinate with the accounts/insurance team for approvals and claims.
- **Patient Care & Satisfaction**:

- Conduct regular patient rounds to ensure comfort and satisfaction.
- Collect feedback and escalate issues for improvement.
- Ensure high standards of hospitality and service excellence.

**Qualifications & Experience**
- Graduate in any discipline (preferred: Healthcare Administration, Hospitality, or related field).
- Prior experience in hospital front office / customer service role preferred.
- Knowledge of medical terminology and hospital procedures will be an advantage.

**Skills & Competencies**
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving ability.
- Computer proficiency (MS Office, Hospital Information Systems).
- Ability to work under pressure with patience and empathy.
- Professional grooming and pleasant personality.

**Work Environment**
- Based at hospital front desk / reception.
- Rotational shifts, including weekends and holidays, as per hospital requirements.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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