Patient Relation Officer

4 days ago

Lucknow Uttar Pradesh, India Wellsun Medicity Full time

Serve as a primary point of contact for patients and their families, providing empathetic support and guidance.
- Act as an advocate for patients, ensuring their needs are met and their voices are heard within the healthcare system.
- Assist patients in understanding their rights, responsibilities, and available resources within the hospital.
- Facilitate communication between patients and healthcare providers, ensuring clear and effective exchange of information.
- Relay important messages, instructions, and updates to patients in a timely manner, utilizing appropriate channels of communication.
- Address patient concerns and complaints promptly and professionally, working to resolve issues to the satisfaction of all parties involved.
- Collaborate with relevant departments to investigate and resolve any patient-related conflicts or disputes.
- Provide patients with information about their medical conditions, treatment plans, and procedures in a clear and understandable manner.
- Offer guidance on navigating the healthcare system, including appointment scheduling, insurance coverage, and financial assistance options.
- Collect feedback from patients regarding their experiences and satisfaction with hospital services, identifying areas for improvement.
- Collaborate with hospital staff to implement strategies for enhancing patient satisfaction and optimizing the patient experience.
- Maintain accurate records of patient interactions, complaints, and resolutions in accordance with hospital policies and procedures.
- Generate reports on patient feedback, complaints, and trends to inform quality improvement initiatives and decision-making processes.

**Requirements-**

1.Bachelor's degree in healthcare administration, social work, psychology, or a related field.

2.Previous experience in patient advocacy, customer service, or healthcare administration preferred.

3.Excellent communication and interpersonal skills, with a compassionate and empathetic demeanor.

4.Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.

6.Knowledge of healthcare regulations, patient rights, and confidentiality standards.

7.Ability to work collaboratively with a diverse team of healthcare professionals and patients from various backgrounds.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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