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Academic Counselor
2 weeks ago
**Key Responsibilities**:
- Respond to customer queries and messages through online chat platforms with speed and clarity
- Manage administrative tasks such as scheduling, documentation, and data entry
- Maintain client records and follow up with leads or queries as needed
- Coordinate with internal teams for updates, issue resolutions, or service queries
- Act as the face of the organization on digital platforms, ensuring excellent customer experience
- Handle multitasking responsibilities across chat counseling, admin operations, and basic customer support
**Key Skills & Requirements**:
- Strong written and verbal communication skills in English
- Proficient in using computers, internet, and chat-based platforms
- Ability to multitask and work under pressure
- Self-motivated, proactive, and willing to put in extra effort when required
- Prior experience in customer service or admin roles will be a plus
**Additional Notes**:
- This is a dynamic and fast-paced role; flexibility and dedication are key
- Training will be provided initially
**Job Types**: Full-time, Permanent, Freshe
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹11,996.96 - ₹37,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
**Language**:
- English (required)
Work Location: In person
Application Deadline: 12/05/2025
Expected Start Date: 13/05/2025
