
Solarwinds Administrator
2 weeks ago
SolarWinds Administrator
Exp-4-8 years
JD:
Responsible for handling Service request and Incident raised by operations team and/or end users
- Responsible for analyzing change request and implementing it.
- Responsible for identifying and implementing improvements to the Service Desk incident logging system.
- At least 7 years of experience in administration and BaU support on monitoring tools for large and/or complex requirements.
- Highly resilient and capable of working independently in client organizations.
- Keeps up to date with overall trends and changes in the technology market and in detail with those that are relevant to their areas of responsibility
- Experience should reflect effective external and internal stakeholder management skills
- Should be able to work extensively with other technology towers and collaborate
- Troubleshooting and administration of all above products on UNIX, Windows based hosts (on-premises and cloud based)
- Life cycle management for all above mentioned products.
- Should be willing to work in shifts as per customer timings
- Strong knowledge in SNMP protocol for network Monitoring
- Should have administrative/configuration knowledge in integration of SolarWinds with third party ITSM/event management tools
- Creative thinking, strong analytical and problem-solving skills to resolution.
- Good service management knowledge
- Strong Knowledge of monitoring tools mentioned above.
- ITIL ® Process Knowledge
- ITIL® V3/V4 Foundation
- SolarWinds trained & preferably certified.
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