Soft Skills Trainer

2 days ago

Kolkata West Bengal, India FourteenPosts Full time

**Job Title**: Soft Skills Trainer

**Location**: Kudlu Gate, Banglore

**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- **Training Delivery**:

- Conduct engaging and impactful soft skills training sessions for customer service teams.
- Address areas like communication, conflict resolution, teamwork, time management, and customer interaction.
- **Needs Assessment**:

- Collaborate with the operations and quality teams to identify training needs and skill gaps.
- Develop tailored training programs to address specific improvement areas.
- **Training Design**:

- Create effective training content, including presentations, activities, and role-play scenarios.
- Update training materials regularly to align with current industry standards and practices.
- **Evaluation and Feedback**:

- Assess the effectiveness of training sessions through feedback and performance evaluations.
- Provide constructive feedback to employees for continuous improvement.
- **Travel and Coordination**:

- Be based out of **Kudlu Gate** and travel to **Shivaji Nagar** as required for training sessions.

**Requirements**:
**Experience**:

- Minimum 3-5 years of experience as a soft skills trainer, preferably in a BPO or corporate environment.

**Skills**:

- Excellent communication and presentation skills.
- Strong understanding of behavioral and interpersonal skills training.
- Ability to engage participants and foster a positive learning environment.
- Proficient in using training tools and methodologies.

**Education**:

- Bachelor’s degree in any discipline; certifications in training or soft skills are a plus.

**Other Requirements**:

- Willingness to travel between **Kudlu Gate** and **Shivaji Nagar** as needed.
- Strong organizational and time management skills.

**Benefits**:

- Competitive salary with additional travel reimbursements.
- Opportunity to contribute to employee development and organizational success.
- Collaborative and growth-oriented work environment.

Pay: ₹500,000.00 - ₹650,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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