Service Coordinator

1 week ago

Tarnaka Hyderabad Telangana, India SRI COMFORT AIR PRODUCTS & SERVICES Full time

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on shipping and flow issues in advance.
- Provide price and cost proposals in response to customer’s requests.
- Contact customers regarding contract cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Coordinate, analyze and improve customer service functions to meet company goals.

**Salary**: ₹13,295.82 - ₹24,355.88 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tarnaka, Hyderabad - 500017, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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