Urgent Requirements for Customer Service

19 hours ago


Indore, India Joylamp & Co. Full time

Education : Graduated high school, but a bachelor's degree in commerce or related fields is preferred

Age : 21 - 35

Experience : Prior experience with customer service/telesales and call centers
in relevant job roles with at least 1 years experience

Skills : Good knowledge of CRM practices and systems. Customer-oriented attitude with professionalism

Responsibilities:
1 - Handle many calls to customers and clients 2 - Identify the needs of customers, resolve issues and provide solutions 3 - Upsell other products wherever possible 4 - Ensure you follow the script provided by the company for uniformity 5 - Also, be well-read on company policies and the website for FAQs or policy-related answers 6 - Maintain good customer relations 7 - Meet personal targets and work towards meeting team targets 8 - Maintain records of the conversations with the customer and analyze the data 9 - Write and submit timely reports on performance, targets, and customer queries.

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Food allowance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- BPO: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)


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