Customer Service

1 day ago

Indore, India Torenia Technologies Pvt Ltd Full time

**Voice Process**

**Provide on-line support for customers.**
- **Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials**
- **Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.**
- **Assist customer in resolving any open requests for support, assistance, information on upgrading etc.**
- **Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.**
- **Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice**
- **Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.**
- **Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.**
- **Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets**

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9009873447

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