Customer Service Representative

1 week ago

Indore, India Elite Manpower & Training Academy Full time

Company Overview

Elite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals enhance their career prospects with industry-relevant skills and certifications. The company prides itself on its ability to deliver skilled professionals tailored to meet client demands.


Job Overview

Elite Manpower & Training Academy is seeking a dedicated Customer Service Representative for a full-time position at our Indore office. This junior-level role demands at least one year of experience, providing a unique opportunity to enhance your customer support capabilities within a dynamic environment specialized in the BFSI sector. Leveraging your skills, you will be essential in delivering exceptional service to our clients while collaborating closely with other team members.


Qualifications and Skills

  • Communication (Mandatory skill): Excellent verbal and written communication abilities are essential to articulate solutions effectively to clients.
  • Customer Support (Mandatory skill): Proficiency in managing client queries and providing exemplary assistance to resolve their issues.
  • Active Listening (Mandatory skill): Ability to listen attentively to client needs is crucial for understanding their concerns and responding appropriately.
  • Conflict Resolution: Skilled in mediating disputes and providing solutions that ensure customer satisfaction and maintain positive relationships.
  • Problem Solving: Demonstrated ability to identify issues promptly and develop efficient solutions to enhance customer experiences.
  • Multitasking: Capability to handle multiple client interactions seamlessly, while maintaining quality and attention to detail in service delivery.
  • Empathy: Apt in showing understanding and compassion towards clients, aiding in building trust and loyalty for the organization.
  • Time Management: Efficient in managing workload to prioritize tasks and provide timely assistance to customer inquiries.


Roles and Responsibilities

  • Respond promptly to customer inquiries via various communication channels, ensuring the resolution of queries and concerns.
  • Develop a comprehensive understanding of company products and services to provide accurate information to clients.
  • Maintain and update customer records accurately during and after interactions for seamless service delivery.
  • Collaborate with team members to resolve complex customer issues and enhance service processes.
  • Identify patterns in customer feedback and report findings to management to aid in product/service improvements.
  • Participate in regular training sessions to stay updated with industry trends and improve customer service skills.
  • Ensure customer satisfaction through empathetic communication and prompt problem resolution.
  • Contribute to a positive team atmosphere by sharing knowledge, supporting colleagues, and celebrating group achievements.

  • Customer Service Representative

    1 week ago

    Indore, Madhya Pradesh, India Kimirica Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionKimirica is a luxury lifestyle brand focused on thoughtful self-care. Our products are 100% vegan, cruelty-free, and paraben-free, with unique fragrances and premium formulations designed to enhance everyday moments. Trusted by top luxury hotels and resorts globally, Kimirica offers a wide range of products including fragrances, bath &...

  • Customer service representative

    3 weeks ago

    Indore, India Bria Jewels Full time

    Company Description Step into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...

  • Customer Service Representative

    3 weeks ago

    Indore, India Bria Jewels Full time

    Company Description Step into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...

  • Customer Service Representative

    1 week ago

    Indore, India Career Success Full time

    Job Title: Customer Service Representative Location: Indore Qualification: any Graduate or Post Graduate Experience: 0-3 Years Skills: Excellent English Communication, Presentation and Computer Skills. Roles & Responsibilities - Handling customer complaints, provide appropriate solutions and alternatives within the time limits. - Monitoring the work of...

  • Customer Service Representative

    3 weeks ago

    Indore, India Bria Jewels Full time

    Company DescriptionStep into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...

  • Customer Service Representative

    3 weeks ago

    Indore, India Bria Jewels Full time

    Company Description Step into sparkle with Bria Jewels! We're an India-based jewelry brand that blends old-school elegance with trendy twists. Each piece is crafted with exceptional attention to detail, featuring pure Sterling Silver (S925), highest grade CZ stones, and freshwater pearls. Our jewelry is designed to be long-lasting, hypoallergenic, and...

  • Customer Service Representative

    2 weeks ago

    Indore, India Himalayan Organics Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Service Representative

    1 week ago

    Indore, India Unitask Full time

    Job Summary The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner. Key...

  • Customer Service

    2 weeks ago

    Indore, India StackAdroit LLP Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    1 week ago

    Indore, Madhya Pradesh, India SG Gurukul Full time

    SG Gurukul Digital Marketing Agency is seeking a dedicated Customer Service Representative to join our team. The Customer Service Representative will be the primary point of contact for our clients, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role offers an opportunity for individuals with excellent...