Asset and Configuration Coordinator

**Asset Management**
- Create and maintain the asset information base (on tool) for in-scope assets which are connected to the network.
- Tracking of warranty details of in-scope assets.
- Tracking of new installations and removal of out-of service assets through the logged service tickets only.
- Tracking of in-scope asset movement through request ticket logged onto the tool only.
- Provide management with information on install base of standard software’s on agreed desktop & laptops
- Carrying out annual asset verification on sample basis for in-scope assets
- Generate mutually agreed asset management reports
- End user Asset refreshment process to be implemented & Process automation (IMAC) policy to be followed
- Create asset database by recording information in the required format
- Updated asset database for audit or inspection is available at any time
- Reports of Asset and Inventory Management shall be given in simple Excel sheet
- Maintaining database of TechNova approved vendors
- Coordination with Vendor for support to Products peripherals under FMS/AMC of FMS Service provider only
- Management of Asset & Peripherals.
- Vendor Co-ordination and Escalation whenever necessary under AMC/FMS of FMS Service provider only.
- Vendor performance analysis/feedback
- Maintain Asset Movement Register to keep track of all IT Assets Movement INTO and OUT of TechNova’s

per existing process.
- Maintain a Hardware Replacement Register to keep track of all the replenishments / replacements done
- Maintain a Hardware Warranty List to keep track of all the assets that are under Warranty and those which

would need a spare stock planning.
- Maintain the list of all the licenses that TECHNOVA has and compare them against the actual usage

**Vendor Management**
- It will cover the IT vendors of TechNova Imaging Systems for servers, desktops, printers, networking

equipment and EPABX (only vendor co-ordination).
- Management of assets sent for repair.
- Logging calls and coordinating with vendors.
- Vendor contacts and details.
- Vendor SLA Tracking as defined in contract agreement between TechNova & Vendor.
- Inventory Management
- Packing & dispatching of IT Asset to location
- Preparation of Asset Transfer Form & taking approval from HOD
- Raising Material Indent in system & getting it approved
- Follow-up with Procurement team to release PO
- Preparing Gatepass & getting it approved
- IT Asset Request to be processed
- Raising CAPEX for IT Team as per requirement
- Asset ID Creation
- Conducting E-waste disposal activity every year
- Invoice Booking
- Tracking of Payment
- Providing Provisions of Amount to Accounts Team.
- Preparing requisition to Store for taking Asset in our custody as per ordered
- Maintaining tracker for AMC Expiry period & getting it renewed
- Vendor Registration
- Physical Damage material documentation
- Guiding users to fill IT Asset Request Form
- Coordinating with Security for dispatching material
- Follow-up with courier person for docket details
- Maintain Store list
- Providing assets to respective domain engineer’s

**͏**:
**Do**
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
- The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
- Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
- Ensuring that all CI’s are accurately registered
- Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
- Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
- Creating reports and analyses the CMDB when requested by the Configuration Manager
- Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
- Ensuring that authorized procedures and work practices are followed
- Own the SACM process end to end
- Make sure all changes to the CIs and the CMS are controlled, audited and reported
- Make sure the CMS is up-to-date
- Define the naming conventions for the CIs
- Own the CMS
- All updates to the CMS go through the Configuration Manager
- Take control of both the software and hardware CIs
- Control of all assets and liaison with the procurement team is one of the key responsibilities
- Define the asset disposal policy along with the customer
- Work closely with the change and release team to make sure the CMS is up-to-date
- Conduct scheduled and also ad hoc audits of the CIs
- Define an audit policy and audit process covering local as well as remote CIs
- Handle discrepancies resulting out of the audits
- Maintain libraries or other storage areas to hold CIs
- Safeguard the integrity of the logic of the CMDB and associated libraries

**͏**:

- Configuration Librarian in particular will be responsible for the following