Asset and Configuration Coordinator

**Role Purpose**

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).
The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

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**Do**
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
- The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.
- Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
- Ensuring that all CI’s are accurately registered
- Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
- Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
- Creating reports and analyses the CMDB when requested by the Configuration Manager
- Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
- Ensuring that authorized procedures and work practices are followed
- Own the SACM process end to end
- Make sure all changes to the CIs and the CMS are controlled, audited and reported
- Make sure the CMS is up-to-date
- Define the naming conventions for the CIs
- Own the CMS
- All updates to the CMS go through the Configuration Manager
- Take control of both the software and hardware CIs
- Control of all assets and liaison with the procurement team is one of the key responsibilities
- Define the asset disposal policy along with the customer
- Work closely with the change and release team to make sure the CMS is up-to-date
- Conduct scheduled and also ad hoc audits of the CIs
- Define an audit policy and audit process covering local as well as remote CIs
- Handle discrepancies resulting out of the audits
- Maintain libraries or other storage areas to hold CIs
- Safeguard the integrity of the logic of the CMDB and associated libraries

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- Configuration Librarian in particular will be responsible for the following activities
- Supervise and control receipt, identification, storage and withdrawal of all supported CIs
- Supervise the functional design and support of the CMDB and associated libraries
- Assist in the identification of products and CIs
- Maintain and provide information on the status of CIs
- Number, record, store and distribute Configuration Management issues
- Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
- Hold master copies of documents, software, etc.
- Notify holders of any changes to their products or CIs
- Assist in conducting audits

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**KEY SKILLS AND COMPETENCIES**
- Good analytic and decision-making skills.
- Good communication skills.
- Good presentation skills.
- Must have conflict resolution abilities.
- Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
- IT hardware and Software setup, management and troubleshooting capabilities
- Configuration Management experience on document control, source code management, and Defect Management tools
- Should be able to create a CMDB repository
- Should have understanding of the software development lifecycle
- Experience of working in a multi-site environment
- Extensive experience with SCM tools and with build automation software

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Mandatory Skills: ITIL - IT Hardware Asset Management.

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