IT Oss Regional Admin

**Position Overview**
- The IT OSS Regional Admin provides technical and administrative support to locations situated in their responsible region. She/He will enable end-users to perform their business activities at multiple locations and provides the needed technical, business and administrative support to enable dispatch-technicians and 3rd parties to support our end-users. Support encompasses Break-Fix, Site Projects, IT initiatives and Compliance activities. Additionally, this person provides IT support and administrative functions in coordinating multiple sites. She/He is responsible to promote and enforce IT policies, policies & standards.

**Country**
- India

**Function**
- Information Technology

**Company Overview**
- Westlake is a global manufacturer and supplier of materials and innovative products that enhance life every day. Headquartered in Houston, with operations in Asia, Europe and North America, we provide the building blocks for vital solutions — from housing and construction, to packaging and healthcare, to automotive and consumer. Westlake Epoxy, a part of the Westlake Family, is a global leading producer of specialty resins, coatings and composites for a variety of industries, including high growth and more sustainable end-uses such as wind turbine blades, light weight automotive structural components and future generations of aerospace composite materials. You will become part of a robust high-performance team, supported, developed and inspired to achieve your personal best. The health and safety of our employees and communities, and the vigilant stewardship of the environment and sustainability are of utmost importance and at the forefront of everything we do.

**Company Distinction**
- This exciting opportunity is part of Westlake Epoxy

**Responsibilities**:
IT End User Support
- Guide and support users on creating incidents/requests, using Knowledge Base, User induction
- Provision equipment to end users: Computers and other equipment
- Support local IT hardware like workstations, printers and other (small) IT equipment. This consist of image/reimage, break fix/hardware Refresh and shipping of IT equipment (to other locations)
- Act as the Site Contact persons and coordinate IT activities
- Provide local hands
- and eyes services for all local IT Infrastructure for planned, unplanned, outages & turnarounds
- Travel to sites to provide IT support as required (up to an average of 25%)
- An IT OSS Regional Admin could support other locations outside of their region as required.
- Associate should expect to be in an on-call rotation.

IT End User Support Coordination
- Manage Change Management for her/his region with a focus on Service Provider Management
- Problem Management: Escalations and Manage End-User Satisfaction
- Assures communication to end users about IT Services including translation of IT related announcements
- Act as onsite contact and coordinator for dispatch-technicians, outside vendors and service providers
- Assign tasks and responsibilities to dispatch-technicians and 3rd parties
- Follow IT support escalation process and procedures
- Train and guide dispatch-technicians as needed
- Liaison between IT towers and the end-users
- Support Workplace Services with Patch, Image and package lifecycle
- Service Validation and Testing Management
- Continual Service Improvement

IT Asset Management / Procurement
- Coordinate IT procurement for her/his region
- Guide Procurement on vendors, invoice queries, none standard items
- Responsible for Inventory management: Keep CMDB up-to-date and manage IT inventory at sites, including physical checks
- High value assets recording in the CMDB and low value asset tracking in Tracking sheets
- Enter Good Receipt in SAP for IT equipment receival
- Responsible for full lifecycle Asset Management, end-to-end: Procurement to disposal

Telecom Management
- Guide TEM team on mobile/data/voice lines
- Provide support to IT Solution managers for wireless and Fixed-line Telecom services
- Asset management: Hand-out/collection equipment to end-user

Regional Business Relationship Management
- Act as a Regional BRM and IT representative to multiple sites
- Coordinate and prioritize multiple site IT projects and IT Enhancements.
- Act as a Subject Matter Expert for local hardware and software and guide dispatch-technicians as needed
- Perform activities in adherence to Business Continuity
- Business Relationship with End-Users and act as the voice of the customer
- Partner with Site leadership to advertise IT value and discover new IT needs/requirements
- Local Supplier Management - Other third-party supplier

Project Management
- Implement Site Projects, Enhancements, IT Projects and Compliance Projects as per IT plans
- Oversees and participate in projects for her/his region to assure highest quality. Coordinator’s role in these projects may vary from project to project.

**Competencies**
- Future Focused
- Thinks from the Future
- Makes