Business Generalist

4 days ago

Hyderabad, India IKEA Full time

What you'll need to have

Minimum 2 years of experience from sales, customer service or key account management
- Sales and solutions-oriented with strong furnishing interest
- Strong communication skills, verbal and written
- Fluent in English and local language
- Preferred: Experience from working with IKEA range
- Preferred: Experience from working with business customers

**Responsibilities**:
Purpose of the Job:
Deliver excellent experiences to remote B2B customers and maximise the sales, by acting as the professional partner for business customers, providing great offers and convenient solutions always with empathy and understanding of customer needs.

**Responsibilities**:

- Establish and maintain long-lasting business relations with local businesses and provide qualitative customer support in all remote channels, including live video calls, to secure a great complete customer experience stretching from sales to resolutions, thus building trust in the IKEA brand
- Make use of remote active selling techniques in the customer contact to contribute to growth and sustained long-term profitability
- Enhance the proactiveness in selling and approaching customers in order to reach new customers
- Offer complete furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximise sales
- Provide customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience
- Secure that all parts of the business customers order are fulfilled, by working actively together with colleagues in other functions, and update the customer on status and possible deviations, in order to see projects to completion
- Negotiate and present sales quotations to the customers, their stakeholders and management group when needed, in order to build trust and maximise sales
- Stay up do date and provide customers with information around certificates and products standards in order to secure that local regulations are followed
- Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
- Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
- Put IKEA social and environmental commitments into practice thus contributing to sustainability
- Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

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