Customer Service Team Member

6 days ago

Noida, India Smartmovess consultant zone Full time

**Job Profile**: Team Leader
**Location**: Noida Sector 59
**Salary**: Up-to 25k
**Experience **:Minimum 2 year
**Working Days**: 5 Days
**Job Type **:Full Time

**Job Summary**: For Customer Service Team Leader in the BPO (Business Process Outsourcing) industry involves managing and leading a team of customer service representatives to ensure the delivery of excellent customer support. Here are some key responsibilities and skills associated with this role

**Job Role & Responsibility**
- Encourage open communication and address any issues or concerns promptly.
- Recognize and reward high performers to boost morale.
- Communicate transparently with employees regarding compensation-related matters.
- Encourage professional development and training opportunities.
- Implement and maintain quality standards for customer interactions.
- Handle escalated customer issues and provide resolution.
- Generate and analyze performance reports.
- Provide necessary resources and support for task completion.
- Collaborate with senior management to understand and align with organizational goals.
- Create a positive inclusive workplace culture, encourage creativity and innovation in the workplace.
- Continuously evaluate progress and adjust strategies as needed.

**Requirements**:

- Stay informed about industry trends, technologies, and best practices in BPO operations.
- Team Leaders should be adept at solving problems, especially customer-related issues. The ability to think critically and make decisions under pressure is crucial.
- Team Leaders need to collaborate with other departments, work well within a team, and contribute to a positive work culture.
- Prior experience in a customer service role is essential. This helps in understanding the customer perspective, common issues, and effective problem-solving.

**Skills**
- Ability to inspire and motivate team members.
- Deep understanding of customer needs and expectations.
- Proactively address challenges and solve problems.
- Handle multiple responsibilities and deadlines.
- Foster a positive and collaborative team environment.

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8376094289

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