Customer Service

3 weeks ago

Noida, India Aces Global Consulting Pvt Ltd Full time

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.


Looking for only Female Candidates.


Qualifications and Skills:

  • Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
  • Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
  • Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
  • Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
  • Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
  • Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
  • Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
  • Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.


Roles and Responsibilities:

  • Act as the primary point of contact for customer inquiries and provide timely and accurate information.
  • Coordinate with internal teams to ensure effective resolution of client issues and concerns.
  • Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
  • Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
  • Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
  • Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
  • Collaborate with team members to develop and refine best practices for delivering superior customer service.
  • Stay updated with industry trends and emerging customer service tools to enhance service delivery.

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