Customer Support Executive

2 weeks ago

Bengaluru, India Connect and Heal Primary Health Care Pvt. Ltd Full time

Role: Care Delight Executive/ Sr. Care Delight Executive

Location: Bangalore

Years of experience: 0-4 years

Type: Full time

WHO WE ARE: Founded in 2017, CNH care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardized care protocols across all our services. We have an in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centers, and pharmacies across 60+ cities.

WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE? You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.

JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels

2. Approach and resolve the queries and issues with a customer-centric attitude

3. Offer exceptional customer experience and delight

4. Adhere to the set SLA and TAT

5. Achieve a high customer satisfaction score (CSAT)

6. Demonstrate the right attitude with the right tonality in all customer interactions

7. Help to analyse and build processes

WHAT WE ARE LOOKING FOR:
1. Any UG degree 2. Proficient in English and Hindi

2. Excellent interpersonal skills

4. A quick learner

5. Ability to multi-task and make decisions under pressure and time constraints

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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