Customer Care Executive

1 week ago

Navi Mumbai Maharashtra, India Zinq Electronics Pvt Ltd Full time

**Job Title: Customer Service Executive.**

**Location**: Navi Mumbai

**Department**: Operations

**Position Type**: Full time

**About** **us**: At Zinq Electronics, we recognize the critical importance of security in today's rapidly evolving world. Whether you're a homeowner, business owner, or government agency, our state-of-the-art electronic surveillance systems are meticulously crafted to provide you with the peace of mind you rightfully deserve. With our advanced technology and unparalleled expertise, we are dedicated to delivering comprehensive security solutions tailored to your specific needs.

Since its inception in 1994, Zinq Electronics has been at the forefront of securing lives, earning a reputation as a leading player in the Indian Electronic Security industry. With over 15 years of unmatched experience and expertise, Zinq has expanded its operations to more than 1000 cities across India.

**Job Overview**:
**Key Responsibilities**:

- **Administrative Support**:

- Perform routine and advanced administrative tasks, including data entry, document management, and file organization.
- Coordinate and schedule meetings, appointments.
- **Data Management**:

- Oversee and manage databases.
- Prepare and maintain reports, records, and documentation as required.
- **Process Improvement**:

- Implement and monitor back-office processes and procedures to ensure compliance with company policies and regulations.
- **Communication**:

- Act as a liaison between different departments to facilitate smooth information flow and address any back-office related queries.
- **Customer Support**:

- Provide support to the customer service team by handling back-office tasks related to customer inquiries and order processing.
- Ensure prompt resolution of any issues or discrepancies.

**Qualifications**:

- **Education**:AnyGraduate
- **Experience**: Minimum 3 to 4 years of experience in a back-office.
- **Skills**:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Attention to detail and high level of accuracy.
- Ability to work independently and as part of a team.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9820343217

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