Executive - Customer Associate
1 week ago
Ahmedabad, Gujarat, India - Permanent - Marketplace Training - 0 - 3 years Job Title: Executive - Customer Associate **Job Description**: **Job Description: - ** 1) Checking the ZOHO tickets assigned by other teams and then assigning them to the internal team members after a basic check. - 2) Doing a basic quality check about whether the reverts are given promptly, whether tickets are picked up on time and TAT Violation criteria. - 3) Communication with the customers (In some cases). - 4) Follow up with the team to complete the tasks assigned on time to avoid delays.**Eligibility Requirements: - ** - 1) Must have great Communication skills in English. - 3) Must have great Coordination Skills and a stronger follow-up game. Experience Range: 0 - 3 years Educational Qualifications: Any graduation, Skills Required: customer handling, Good Communication skill, Excel, Job Code: KL-MKTPT-CAE-AHME-1 About Us When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing. This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability. And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India. Why Us? Join the Petpooja Family Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana Attitude before Aptitude: When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude. Organic Growth: And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.
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Customer Support Associate
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