Customer Service Executive

4 days ago

Ahmedabad Gujarat, India Dash Technologies Inc Full time

**Customer Service Executive**:
Location: Venus Atlantis, 508-512A, Beside Shell Petrol Pump, Prahlad Nagar, Ahmedabad, Gujarat 380015

Timings: 07:30 PM to 04:30 AM (EST Time Zone)

**About ElevateMe**:
ElevateMe helps international students in the USA achieve their career goals by providing career services, interview preparation, and placement support. We are dedicated to delivering exceptional student experiences through professional guidance and personalized support.

**Primary Responsibilities**:

- Engage in live interactions with international students in the USA to provide timely and satisfactory responses.
- Follow ElevateMe’s standard processes to assist students with their career service needs.
- Maintain accurate records of student interactions and update internal systems regularly.
- Collaborate with internal teams to resolve issues efficiently and deliver an excellent student experience.
- Conduct group sessions with 40-50 students at a time to address queries or provide guidance.
- Respond quickly and empathetically during group calls to ensure student satisfaction.

**Requirements**:

- 2-3 years of experience in customer service, preferably handling international clients.
- Excellent spoken and written English communication skills.
- Ability to manage live interactions and group sessions confidently and professionally.
- Comfortable working in night shifts (aligned with EST time zone).
- Strong interpersonal, problem-solving, and documentation skills with attention to detail.

**What We Offer**:

- Competitive salary with performance-based growth.
- Opportunity to work with international students and enhance global communication skills.

Supportive and collaborative work environment.

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