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Edtech Operations Executive

2 weeks ago

Vijay Nagar Indore Madhya Pradesh, India Knowledge Park Full time

**Title: Operations Manager**

**Location: Sky Corporate Park, Indore (Onsite)**

**Salary: 2.8 LPA - 3.0 LPA Fixed In-hand**

**Timing: Monday - Saturday (10 AM - 7 PM)**

**Roles & Responsibilities**

**1. Admissions & Back-End Operations**

Handled end-to-end student registration and admission processes, including documentation verification, notary procedures, and post-admission support.

Resolved student queries related to admissions and academic procedures.

**2. Fee Collection, Cash Handling & Financial Records**

Maintained a detailed record of fee submissions (semester-wise, yearly, and exam fees).

Managed receipts, payment modes, invoice generation, and updated student financial records in internal and university databases.

Handled cash payments from students who were unable to pay online and ensured timely cash deposits into the appropriate accounts.

Tracked pending fees and followed up to ensure timely payments.

**3. Vendor & Facility Management**

Coordinated with HR and vendors for office utilities, technical issues, and billing-related matters.

Oversaw the functioning and maintenance of technical infrastructure such as Wi-Fi, SIM cards, and servers.

**4. Lead Management & Allocation**

Ensured fair distribution of student leads to the staff and regularly monitored updates and follow-ups on assigned leads.

Maintained accuracy and balance in lead allocation to maximize conversion.

**5. Team Performance Tracking**

Monitored daily call counts and monthly target achievements of team members.

Created detailed performance review reports for Rewards & Recognition (R&R) using Excel and other tools.

**6. Compliance & Student Coordination**

Managed compliance communication between students and universities.

Assisted students with guidance on academic processes, form submissions, and other formalities.

**7. Referral & Cashback Handling**

Maintained records of cashback transactions and student referral amounts.

Engaged with students to collect referrals and ensured proper tracking of payouts.

**8. Sales Coordination & Conversion**

**9. Admission Portals & Systems Handling**

Operated and managed CRM and admission portals such as LeadSquared, Merrito, and university-specific platforms.

**10. Confidential Data & Asset Management**

Maintained secure records of all confidential company credentials, IDs, passwords, and critical datasheets.

Collaborated with HR for asset tracking and inventory management of company resources.

**11. IT Support & New Joiner Onboarding**

Managed software configuration, dialer setup, and access provisioning for new team members to ensure seamless onboarding.

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹26,000.00 per month

Ability to commute/relocate:

- Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

Expected Start Date: 04/08/2025