Idm Dell One L3 Support

6 days ago

Bengaluru, India Aatish Management Consultants (OPC) Pvt Ltd Full time

**Primary Responsibilities**:
The job holder is responsible for providing lead analysis, development and support primarily around the IDM platform, with potential to work on other systems
- Dealing with day-to-day production problems & maintenance, providing L3 support as required.
- Managing and delivering a pipeline of small change work items through all stages of the IT lifecycle o Requirements Capture and documenting o Development to standards o Testing including regression testing o Packaging and deploying
- Mentoring FD L2 support resources and providing handover for changes.
- Analysis of the business data and process requirements to support IDM platform processing, including data requirements/dependencies.
- Undertaking IDM platform design & development change activities.
- Advising on implementation approach for IDM platform related projects.
- Conduct IDM platform systems testing and support user acceptance testing
- Putting together release plan & promoting changes to IDM platform controlled environments (UAT, PROD).

This role may require working shift hours such as earlier starts and being on-call out of normal working hours, including weekends.

**Essential Experience**:

- Proven track record of IDM business, systems analysis and implementation work.
- Working with and managing expectations of users, senior management and stake holders across multiple disciplines.
- Ability to handle multiple work streams and assignments simultaneously re prioritising as required.
- Experience of dealing with third party in-house / vendor interfaces and defining new interfaces and reports IDM platform.
- Experience of co-ordinating and supporting UAT testing.
- Proven investigative and diagnostic skills on the IDM platform support environment.

**Desirable Experience**:

- L3 support coordination in a complex IDM environment.
- Experienced with working with a complex middleware solution and team for joint issue diagnostics and resolution.
- Investment banking experience.

**Technical Knowledge/Skills**:

- In depth knowledge of IDM including normal functions and exception processing.
- Good knowledge of Jira, Confluence and service-desk for both issue tracking and requirements maintenance.
- Experience analysing defect cause and effect and detailing and documenting the solution.
- Strong knowledge of various operating systems and Active Directory Architecture
- Databases: MS-SQL Server
- Use of Ikasan integration platform for exception handling and investigation (as part of support diagnosis).
- Experience of software configuration management
- WebServices.
- Understanding of LDAP.
- Exposure to ERP systems such as SAP and Oracle.
- Experience of C#, HTML, C++, Powershell and Angular

Qualifications Degree preferably in computing or mathematics/science/engineering

Experience 3 + year

**Salary**: ₹1,000,000.00 - ₹2,000,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

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