Customer Support Representative

6 days ago

Salt Lake Kolkata West Bengal, India Saber technologies private limited Full time

**Position**: Customer Service Executive (Voice - US Healthcare Domain)
**Location**: Salt Lake, Kolkata
**Shift Timing**: Night Shift
**Process Type**: US Healthcare - Inbound & Outbound Calls

**Package**:1,95,950 LPA**

**Benefits**:

- **One side Cab Facility**
- Night shift allowance - 0 to 3,000 PM
- MIP (Incentive post training)
- 3K for fresher and 4500 for exp in international voice of more then 1+ year
- Rotational shift predominantly night shifts
- 2 week offs -Rotational /Split
- Full-time Students - Not Eligible
- Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)
- Self-Travelling & Out of boundary - Not considered

**Job Overview**:
**Key Responsibilities**:

- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.

**Eligibility Criteria**:

- **Graduates (freshers)** with excellent communication skills are encouraged to apply.
- **Mandatory**: PAN card is required during the hiring process

Kashish-93540 76323
Monika
- 98718 44095

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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