Customer Support Representative

5 days ago

Salt Lake Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Description - Customer Support Executive**

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to clients, vendors, and customers to provide information about products and services.
- Handle inbound calls, resolve queries, and address customer concerns effectively.
- Generate and maintain **reports** related to sales, customer interactions, and packaging operations.
- Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
- Maintain accurate records of calls, customer responses, and feedback.
- Follow up with clients for order confirmations, payments, and other requirements.
- Assist in documentation and report generation as per company requirements.
- Work closely with the sales and operations team to streamline communication and workflow.

**Requirements**:

- **Experience**: Minimum **0-1 years** of experience in a tele-calling role, preferably in a manufacturing or packaging-related industry.
- **Education**: Graduate or equivalent qualification.

**Skills**:

- Excellent verbal and written communication skills.
- Proficiency in MS Excel.
- Good organizational and coordination skills.
- Prior experience in packaging operations will be an added advantage.
- Ability to handle multiple tasks and work under pressure.

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current salary?
- What is your expected salary?
- If selected, within how many days you can join us?
- Do you have any previous work experience?

Work Location: In person

**Speak with the employer**
+91 8961615635

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