Customer Care Executive

5 days ago

Baner Pune Maharashtra, India Jivika Healthcare Full time

**Customer Care Executive**

**Experience**: 1 or 2 Years

**Employment Type**: Full-time, Permanent

**Location**:Baner, Maharashtra**

**Qualifying Criteria**:

- l Should have prior experience in healthcare domain in BPO’s or KPO’s
- l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- l Excellent communication skills in English and Marathi.

**Who Do We Look For?**
- Answer incoming calls from customers.
- Assist customers with requests for information, and complaints, making appointments, and resolving issues.
- Manage inbound and/or outbound calls
- respond to escalations.
- Evaluating the current process and suggesting changes in the software for better call handling.
- Constantly updating and revising the CCE scripts for calls as per indicated changes from the division.
- Define protocols for patient complaint resolution and monitor closely.
- Help the IT department in making/identifying software to monitor trend analysis of patient complaints.
- Handle customer engagement.
- Identify customer needs, answer questions and solve problems.

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Cold calling: 1 year (required)
- inbound and outbound calls: 1 year (required)

**Language**:

- Marathi (required)

Ability to Commute:

- Baner, Pune, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 8408984781

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