Voice Process

1 week ago

Chennai Tamil Nadu, India Unidos Technology Full time

We are looking for enthusiastic Customer Support Executives to handle inbound voice calls from customers, resolving queries and providing excellent service.

Key Responsibilities:
Answer inbound customer calls promptly and professionally.

Resolve customer queries, complaints, and requests effectively.

Maintain accurate call records and update customer information as required.

Ensure customer satisfaction and provide appropriate solutions within timelines.

Handle different types of customer issues related to services and products.

Adhere to quality and compliance guidelines during customer interactions.

**Requirements**:
12th Pass / Graduate in any discipline.

Customer Support / Customer Care (Freshers welcome).

Good verbal communication skills in [Language requirements, e.g. Tamil].

Willingness to work in a 24/7 environment (rotational shifts and rotational week-offs).

Comfortable working in a male-dominated environment (70% Male, 30% Female workforce).

Basic computer knowledge.

Preferred Skills:
Prior experience in a voice process (inbound customer support).

Strong problem-solving attitude.

Ability to handle pressure and multitask

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹132,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9445715988
Application Deadline: 09/05/2025
Expected Start Date: 12/05/2025

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