Customer Relations Associate

1 week ago


Bengaluru, India Qurencia Technologies Full time

THE ROLE:
You’ll be the first point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own the student relationship and deliver a superior experience with each and every interaction with the student. Your responsibilities will include, but are not limited to:

- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

THE QUALIFICATIONS:

- Bachelor’s degree in a related field, or higher
- 1-2 years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
- Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory
- Must have prior experience in a sales oriented and/or targets driven environment
- Passion for customer service and relationship management with an innate sense of service and empathy for others
- Analytically driven with an ability to interpret and derive insights from data
- Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels.
- Exceptional organizational skills and attention to detail
- A proficiency in other foreign / international or regional Indian languages would be a plus
- Flexibility in adjusting shift hours to accommodate global customer needs, such as Daylight Savings.

A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
All the workers and Employee are taken with all the safety measurements and are completely vaccinated

Ability to commute/relocate:

- Bengaluru, Bangalore - 560056, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- B2C Sales: 2 years (preferred)
- Financial services: 1 year (preferred)
- Sales oriented: 1 year (preferred)



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