Customer Relations Associate
1 week ago
THE ROLE:
You’ll be the first point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own the student relationship and deliver a superior experience with each and every interaction with the student. Your responsibilities will include, but are not limited to:
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales
THE QUALIFICATIONS:
- Bachelor’s degree in a related field, or higher
- 1-2 years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
- Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory
- Must have prior experience in a sales oriented and/or targets driven environment
- Passion for customer service and relationship management with an innate sense of service and empathy for others
- Analytically driven with an ability to interpret and derive insights from data
- Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels.
- Exceptional organizational skills and attention to detail
- A proficiency in other foreign / international or regional Indian languages would be a plus
- Flexibility in adjusting shift hours to accommodate global customer needs, such as Daylight Savings.
A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites
**Job Types**: Full-time, Regular / Permanent
**Benefits**:
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
All the workers and Employee are taken with all the safety measurements and are completely vaccinated
Ability to commute/relocate:
- Bengaluru, Bangalore - 560056, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- B2C Sales: 2 years (preferred)
- Financial services: 1 year (preferred)
- Sales oriented: 1 year (preferred)
-
Customer Support Associate
3 days ago
Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...
-
Customer Service Associate
3 days ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeJob Role: - Customer support associate Required skills and qualifications: - Strong written and verbal communication skills with neutral Indian Accent. - Ability to communicate calmly and diplomatically with patients & co-workers. - Keen attention to detail, especially involving checking patient details and update the proper information in relevant...
-
HR Associate
2 weeks ago
Bengaluru, Karnataka, India MoSahay Associate Full time ₹ 1,80,000 - ₹ 3,00,000 per yearDesignation - HR AssociateLocation - ChennaiEducation - Bcom or BMSExperience - Atleast one year of experience in HR domain and accountant ** Key Responsibilities:** * Assist in end-to-end recruitment process — sourcing, screening, scheduling interviews, and onboarding * Maintain employee records, attendance, and leave management * Handle payroll inputs...
-
Associate- Customer Relations
17 hours ago
Bengaluru, India Oliveplanet Pvt. Ltd. Full timeThe Customer relations executive will report to head - operations. They will be responsible for the following: 2. Inform operations team regarding customer issues and get them resolved. 3. Periodic reports to management. Work Remotely - No **Salary**: ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (required) -...
-
[Urgent] Customer Care Executive
4 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description Role: Associate & Senior Associate (Voice/Non-Voice) Location: Bangalore, KA, IN Shift: Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: - Handle international customer interactions through inbound and outbound calls. - Provide top-notch English communication to resolve queries and issues. - Engage with existing...
-
Customer Support Associate
4 days ago
Bengaluru, Karnataka, India Mosahay associate pvt ltd Full timeA customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities - Answer questions about products or services - Help troubleshoot issues - Process returns - Handle customer complaints - Provide solutions and alternatives - Follow up to ensure resolution - Record customer...
-
Associate, Vendor Relations
3 days ago
Bengaluru, India Hudson's Bay Company Full timeWho You Are: ? Very good written and verbal communication to handle customers and suppliers from North America preferred along with AP domain knowledge ? To manage business and supplier queries, providing advice, support and feedback, clarification on process, and agree on the new ways of working ? Ability to handle escalated issues in a composed, yet...
-
Associate, Vendor Relations
17 hours ago
Bengaluru, India Hudson's Bay Company Full time**What This Position Is All About**: **As the Associate, Vendor Relations, you will**: - Work with various business partners via meetings/VCR to resolve issues, provide clarification on process and agree new ways of working - Intensive problem solving role, queries to be worked to conclusion; a high degree of judgment and decision making to ensure payment...
-
Customer Relations Representative
1 week ago
Bengaluru, India Meghdoot Textiles Pvt Ltd Full timeWe are looking for a Client Relations executive who can build and maintain profitable relationships with our customers. Create and nurture long-term relationships with customers. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Minimum graduate with pleasant personality is...
-
Insurance Customer Care Associate
4 days ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: Bengaluru (Onsite)**Immediate joinersLanguages Required:**Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for an Insurance Customer Care Associate located in Bengaluru. The Insurance Customer Care Associate will be responsible for providing excellent customer service, handling...