Trainee - Insurance Desk Expert

2 weeks ago


Bengaluru Karnataka, India SVS Consulting Full time

Designation**:Trainee/Executive**

Function **:IDE (Insurance Desk Expert)**

Experience : 0 to 2 years

Qualification : Any Graduation

Salary : For Freshers 13500/
- Location : Kanakpura, Bangalore

**Job Duties & Responsibilities**
- To interact with hospital insurance patients.
- Create whatsapp groups to provide/share information.
- Collecting necessary documents from Patient /Hospital.
- Coordinate with internal medical and Ops team for initial approval.
- Cross checking the files before sharing with the approval team.
- Educating patients about deduction.
- To create awareness about reimbursement claims. (**Pre & Post Hospitalization**)
- Collecting claim support documents from the patients / hospitals & coordinate with back-end team to ensure smooth transfer of data to the TPA/Insurance company.
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as necessary.
- Follow-up and provide Updates to the clients
- Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, Regional Manager Claims Assistance, Manager Operations and Business Head as necessary.

**Qualifications & Skills.**
- Any Graduation / Post Graduation
- Should have good listening & analytical skills
- Excellent interpersonal & communication skills

**Additional Skills.**
- Strong verbal skills
- Strong problem-solving skills and enthusiasm for new tasks and challenges
- Relationship building skills.
- Ability to multitask and prioritize, with a strong work ethic and attention to detail
- Ability to operate with a high level of confidentiality and professionalism

**Salary**: ₹13,500.00 per year

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9550032512


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