Zendesk Administrator

**What You’ll Need**:

- Proven experience as a Zendesk Administrator or similar role (2+ years), with a strong understanding of Zendesk's capabilities and best practices
- Experience in the real estate industry or a fast-paced, technology-driven environment is preferred
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
- Excellent communication and collaboration skills, with a track record of working effectively with both technical and non-technical teams
- Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines
- A passion for delivering exceptional customer service and a commitment to continuous improvement
- BA/BS required

**About the Role**:
Opendoor is revolutionising the real estate industry by making buying and selling homes fast, simple, and stress-free. We leverage technology and innovation to provide a seamless experience for our customers. As we continue to expand our footprint in the online real estate market, we are seeking a Zendesk Administrator to enhance our customer connection points and manage renovation throughput. The Zendesk Administrator will play a pivotal role in optimising our customer support and service delivery through the effective administration and customization of our Zendesk platform. This individual will be responsible for ensuring that our support workflows are streamlined and efficient, facilitating a seamless experience for both our customers and internal teams.

**What You’ll Do**:

- Configure, manage, and optimize Zendesk settings, triggers, and automations to improve customer service efficiency and effectiveness
- Develop and maintain a deep understanding of Opendoor's business processes related to customer interactions and renovation operations to ensure Zendesk is effectively supporting these areas
- Collaborate with cross-functional teams, including engineering, product, customer support, sales, and operations, to identify areas for improvement and implement Zendesk solutions that enhance productivity and customer satisfaction
- Design and implement Zendesk dashboards and reporting tools to track customer service metrics, renovation throughput, and team performance
- Provide ongoing training and support to Zendesk users across the organization, ensuring they are leveraging the platform effectively
- Stay up-to-date with Zendesk features and updates, proactively suggesting and implementing new tools or features that could benefit Opendoor
- Manage Zendesk integrations with other business tools and systems, ensuring a seamless flow of information and efficient operation of the support ecosystem
- This is an in-office position supporting US hours of operation

**Bonus points if you have**:

- Masters preferred
- Construction experience a plus

LI-Onsite #LI-RJ1

**About Opendoor**:
Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.
- To learn how we are reinventing the Real Estate industry check out our website.
- Hear about our culture directly from team members by visiting The Muse.
- Discover what we are building for our customers by reading our blog**.**

**Opendoor Values Openness**:
We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

**We’re committed to Diversity, Equity, Inclusion, and Belonging**:
Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.