IT Administrator

**Role**:
We are seeking a proactive and detail-oriented IT Administrator to join our fast

**Responsibilities**

**User & Access Management**
- Onboard/off board users across systems such as Google Workspace, Microsoft 365 (incl. CoPilot), 1Password, RingCentral, and Slack and other
- internal tools.
- Coordinate with HR to provision access, schedule Teams/Zoom calls, and manage device setups via Apple Business Manager.

**Systems & Infrastructure Operations**
- Administer Google Cloud Platform (GCP) and Datadog for infrastructure performance, logging, and alerting (e.g., concurrent request monitoring).
- Register and manage domains, DNS, SSL, and security settings via Cloudflare and Microsoft 365.
- Write and maintain scripts for monitoring, alerting, and automation tasks.

**Security & Compliance**
- Enforce security protocols including 2FA, phishing prevention, and device compliance.
- Maintain access hygiene by removing unauthorized/non-corporate accounts in GCP, Datadog, and other tools.
- Consolidate domains under one platform and establish domain reputation tracking.

**Tooling & Software Oversight**
- Support, configure, and manage various SaaS platforms including Notion, Zoom, Looker Studio, Figma, Atlassian, Adobe, GitHub, Lucid, MUI, Balsamiq, and TechGH.
- Troubleshoot sync issues (e.g., Apple Business Manager errors) and maintain license validity (e.g., Datadog, LogRocket).

**Finance, Billing & Vendor Management**
- Assist in cost reviews and reporting (e.g., GCP, DD, RingCentral, LogRocket).
- Calculate R&D spend across payroll, contractors, and services.
- Manage and audit vendor platforms including QuickBooks, Bill, ZenDesk, and Atlas Cloud.

**Project Support**
- Deploy phone numbers for SMS apps via RingCentral and configure supporting infrastructure (e.g., Webflow, Path).
- Conduct security tests (e.g., bot detection with Cloudflare) and follow up on roadmap items (e.g., Google Account Manager coordination).
- (Nice to have for IT Admin, not necessary) Manage Deployment pipelines via GitHub Actions. Manage releases and rollbacks if necessary. Build robust
- CI/CD processes for the Engineering team.

**Basic Qualifications**:

- Bachelor's or Associate degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT administration within a tech or SaaS company.
- Proficiency with Google Workspace, domain/DNS management tools (e.g., Cloudflare).
- Experience managing cloud environments (especially GCP) and SaaS billing platforms.
- Familiarity with Datadog, scripting (Python, Bash), and common DevOps tools.
- Excellent troubleshooting and problem-solving skills.
- Strong organizational and time management skills.

**Preferred Qualifications**:

- Experience in a high-growth startup environment.
- Understanding of security practices, phishing mitigation, and domain reputation.
- Familiarity with tools like Webflow and RingCentral.
- Experience with Apple Business Manager and related ecosystem tools.
- Strong financial awareness related to cloud service usage and costs
- Capable of cross-functional coordination with HR, Finance, and Engineering teams.

**Client's Values & Competencies**
- Self-Starter - You take initiative and solve problems before they become problems.
- Curious & Analytical - You ask why, dig deep into data, and experiment to learn what works.
- Efficiency-Oriented - Fast, focused, and action-driven.
- Relationship-Focused - You build trust and deliver value.
- Organized Multitasker - You thrive in fast-paced, high-velocity environments.
- Strategic Communicator - You translate performance into insight and insight into action.