Customer Experience Associate

3 days ago

Gurgaon, India Scalent Solutions Full time

We are looking for a customer experience associate to join our team with the objective of serving our customers better and proactively.

**Responsibilities**:
2. Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

3. Resolve customer complaints and provide appropriate solutions within the defined timelines.

4. Call abandoned cart users to understand the reason for their drop off and convert them to make a purchase.

5. Strategize and execute initiatives that will help in creating customer delight.

6. Collaborate with internal departments to optimize customer services and brand awareness.

7. Documenting processes and logging technical issues, as well as customer compliments and complaints.

8. Make Non-Order Delivery Report calls to the customers for orders that haven’t been delivered.

**Requirements**:

- 0-1 year of work experience.
- Proficient in verbal and written communication i.e. English and Hindi.
- Comfortable speaking over the phone for multiple hours in the day.
- Ability to multi-task, prioritize, and manage time effectively.
- Likes talking to new people and understanding new perspectives.
- Has interpersonal skills and a client-centered approach.
- Possesses collaboration, and problem-solving skills.

**Salary**: ₹360,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

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