Customer Service Associate(Dutch/german)

2 weeks ago

Gurugram Haryana, India Pragyani Business Solutions Full time

**Job Title**: Customer Success Associate - L1 (Dutch / German
- Certified)

**Work Mode**: Work From Office
**Process**: International Process
**Headcount**: 10

**Key Responsibilities**:

- Provide **customer assistance and issue resolution** in Dutch/ German and English.
- Document customer interactions and maintain records in the system.
- Ensure **end-to-end resolution** of customer queries within defined timelines.
- Follow communication guidelines and maintain a **professional and courteous approach**.
- Collaborate with internal teams for complex problem resolution.

**Key Requirements**:

- **Education**: Graduate with a **technical background**.
- **Experience**: At least **1 year of experience in an international customer service domain**.
- **Language Proficiency**:

- **C1 Certified in Dutch/ German** (mandatory).
- **Excellent communication skills in English and Dutch** with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- No grammatical or pronunciation errors.
- **Work Mode**: Work from Office.
- **Shift**: Rotational shifts (for both male and female employees).

**Salary & Benefits**:

- **Salary**: Up to **₹7.5 LPA**.
- **Interview Rounds**:

- **HR Round**:

- **Operations Round**:

- **Versant Round**:

- **Cab Facility**: Provided.

**Job Types**: Full-time, Permanent

Pay: ₹45,000.00 - ₹62,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7909902851

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