Dutch Speaker

**Job Title: Customer Support Executive (Dutch-Speaking)**

**Location**: Gurgaon
**Department**: Customer Experience / Support

**Job Type**: Full-Time

**Company Overview**

Transcom is a brief, one-sentence description of your company, e.g., leading e-commerce platform, innovative SaaS provider, global leader in the travel industry. We are passionate about Transcom. We are looking for a dedicated and empathetic Dutch-Speaking Customer Support Executive to join our growing team and serve as the voice of our brand for our valued customers in the Netherlands and Belgium.

**Job Summary**

**Key Responsibilities**
- **Problem Resolution**: Identify, troubleshoot, and resolve customer issues regarding products, services, billing, and account management with accuracy and empathy.
- **Product Expertise**: Develop a deep understanding of our products and services to provide accurate information and guide customers effectively.
- **Documentation**: Maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints in our CRM system (e.g., Zendesk, Salesforce, Freshdesk).
- **Customer Advocacy**: Act as the voice of the customer by collecting and reporting feedback to internal teams (e.g., Product, Marketing, Tech) to help improve our offerings.
- **Escalation Management**: Escalate complex or unresolved issues to the appropriate internal teams or senior management, ensuring follow-through until resolution.
- **Knowledge Base Contribution**: Assist in creating and maintaining support documentation, FAQs, and help-desk articles for our Dutch-speaking user base.
- **Performance Metrics**: Meet or exceed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), First Response Time (FRT), and issue resolution rates.

**Required Skills and Qualifications**
- **Language Proficiency**: Native or near-native fluency in Dutch (written and verbal) is essential.
- **English Proficiency**: Professional working proficiency in English (B2 level or higher) for internal communication.
- **Experience**: Minimum 1-2 years of proven experience in a customer-facing role, such as customer support, technical support, or client services.
- **Communication Skills**: Exceptional written and verbal communication skills with a clear, concise, and friendly tone.
- **Problem-Solving**: Strong analytical and problem-solving skills with a high degree of attention to detail.
- **Empathy and Patience**: A genuine passion for helping people and the ability to remain calm and patient in stressful situations.
- **Team Player**: Ability to work effectively both independently and as part of a collaborative, global team.

**Preferred Qualifications (Nice to Have)**
- Experience in the [Your Industry, e.g., SaaS, E-commerce, FinTech] sector.
- Bachelor’s degree in Communications, Business, or a related field.
- Experience working in a remote or international team environment.
- Fluency in an additional language (e.g., French, German) is a plus.

**What We Offer**
- A competitive salary and benefits package.
- Performance-based bonus, Health insurance, Pension plan
- Opportunities for professional development and career advancement.
- A vibrant, inclusive, and supportive company culture.
- Flexible working hours

**Job Types**: Full-time, Fresher

Pay: ₹70,000.00 - ₹80,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person