Customer Delight Executive

4 days ago

Bengaluru, India Jumbotail Full time

**Job Description**:
As a Customer Delight Executive at Jumbotail you will
- Create a world class customer experience, and we intend to build our customer delight operations as a center of excellence and a source of competitive advantage.
- Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.
- Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.
- Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

**Requirements**:

- Graduate/ Post Graduate degree in any discipline.
- 1-3 years of experience in Customer Service or Seller Support function.

Communication Skills:

- Excellent communication skills in Hindi, English and Kannada is a must
- Ability to communicate correctly and clearly with all customers base
- Excellent customer issue documentation skills
- Good listening ability to understand customer issues very clearly and provide resolution.
- Ability to focus on customers issues without distraction and provide resolution.
- Ability to function independently as well as in a team.

Computer Knowledge/Skills:

- Familiarity with Microsoft excel, Microsoft Word and Internet Explorer
- Demonstrated ability to understand the Android Apps.
- Demonstrated ability to successfully navigate the internet.
- Ability to successfully adapt to changes in the work environment.

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrated interpersonal skills with our diverse customer base
- Ability to work with our customers that are business owners and very particular about their day to day operations
- Demonstrated conflict resolution, negotiation, and de-escalation skills
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Ability to maintain regular and reliable attendance, including the daily schedule
- Operational flexibility with the working schedule, may be expected to work weekends, holidays and events

Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined approach
- Organized and detail-oriented approach
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Ability to multi-task in high-energy environment
- Creative and analytical mind bent with passion for excellent customer service

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