Client Service Executive

2 days ago


Gurugram Haryana, India Skillgenic Full time

Job Summary:
A Client Service Executive is responsible for managing and enhancing relationships with clients, ensuring exceptional customer service, and addressing client inquiries and concerns. The role involves coordinating with internal teams, understanding client needs, and ensuring timely resolution of issues to improve client satisfaction and business growth.

Key Responsibilities:
Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.

Build and maintain strong relationships with clients to enhance retention and satisfaction.

Understand client needs and provide tailored solutions or recommendations.

Coordinate with internal departments (sales, marketing, operations) to fulfill client requests.

Monitor client accounts, ensuring smooth service delivery and timely issue resolution.

Conduct regular follow-ups and client meetings to gather feedback and identify areas for improvement.

Maintain accurate records of client interactions, service issues, and resolutions.

Pay: ₹15,000.00 - ₹41,322.83 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person



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