Client Services Executive

10 hours ago


Gurugram Haryana, India Vidal Health Insurance TPA Private Limited Full time

*Designation-Client Servicing-Team Lead/Executive

Job Location: Gurgaon

Industry-TPA or Health Insurance will be only preferred

**Job Description**:
**Key Responsibilities**:
**1**. Management and Retention of Top corporate for the region.

2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

3. Fulfilment of SLAs of top stakeholders for the respective region.

4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

5. Relationship with HO of Insurance Companies, Brokers etc...

6. Service fees collection for the region.

7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.

8. ISO requirement for customer care and grievance.

9. Responsible for P&L for the region.

10. Business development

11. Team Management and team building which includes
- Regular interaction with the team
- Training the team
- Handling escalation from the team.
- Periodic review of the team and feedback to be shared with the team.

**Experience required**:

- **Experience: 1-2**years of experience in Customer Service or Client Relationship roles, in health insurance and TPA

**Personal Attributes and Competencies**:

- Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
- Experience of making and developing strategies.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person



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