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Printer Assistant

3 weeks ago

Pashan Pune Maharashtra, India GTS TECHNOSOFT PRIVATE LIMITED Full time

**Job Description: IT Assistant (Hardware)**

**Position**:IT Assistant (Printer)**

**Experience**: 1-2yrs
**Location**: Pashan, Pune
**Department**: Printer Support Services
**Reports to**: IT Support Manager or Hardware Support Engineer

**Objective**:
First level problem diagnosis and resolution, including call escalation in the event a problem cannot be resolved on site.

**Deliverables**:
a) Should resolve minimum 15-20 calls per day of 2-3 hrs duration each.

b) Install, configure and standardize the printer hardware and software for efficient use.

c) Diagnose, identify and resolve calls related to printer hardware failure. (Approx. 700+)

d) Maintain inventory for backup in case hardware issue is not solvable at local level.

e) Carry out preventive maintenance of all printers every six months and provide compliance reports.

f) Provide status report / action taken report on daily, weekly and monthly basis.

Pay: ₹10,230.62 - ₹20,393.72 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person