Bpo Associate

3 days ago

Satellite Ahmedabad Gujarat, India Prime Apps Infotech Full time

**Job description**

We are seeking a dynamic and fluent English-speaking BPO Executive to join our team and provide exceptional customer support for our Mobile and OTT video streaming service client. As a BPO Executive, you will be responsible for handling customer queries, troubleshooting issues, and ensuring a seamless user experience for our clients.

**Roles and Responisbilities**:

- Issue Resolution: Troubleshoot technical issues related to streaming, account access, billing, or content availability.
- User Guidance: Assist customers in navigating the OTT platform, understanding features, and maximizing their experience.
- Feedback Collection: Gather feedback from customers and escalate critical issues to the relevant team for improvement.
- CRM Updates: Maintain accurate records of interactions in the Customer Relationship Management (CRM) system.
- Knowledge Updates: Stay informed about platform updates, new content releases, and changes in subscription plans to provide accurate information.
- Handling premium customer only
- No sales or no target
- Immediate joining

- Graduate
- 6 months experience in any voice/sales process is preferred.
- Good communication skills
- Good Desktop Handling skills.

Immediate joining Role

Pay: ₹180,000.00 - ₹400,000.00 per year

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Are you currently living or willing to relocate to Ahmedabad?
- What is the notice period in your current job?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7016194563

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