Hotel Front Desk Agent

1 week ago

Hebbal Bengaluru Karnataka, India Urban Hotel & Resorts Full time

Contacting current and potential clients to inform them regarding the product and service.
- Answering all queries and questions regarding the company and product.
- Understanding customers’ requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
- Preserve the company’s reputation by handling grievances.
- Facilitating companies’ sales by going the extra mile and meeting a sales quota.
- Keeping a record of all the sales calls and notes of useful information.
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Take and manage online booking through the online booking system.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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