Front Desk Receptionist for hotel

17 hours ago

Bengaluru, Karnataka, India GR PROJECTS AND INFRASTRUCTURE DEVELOPMENTS PVT LTD Full time ₹ 1,80,000 - ₹ 2,70,000 per year

Job Title: Receptionist / Front Office Executive

Location: Budigere Cross (Hosakote), Bengaluru

Company: GR HOTELS & RESORTS (LAHR)

Experience: 1 to 3 years preferred

Employment Type: Full-Time

Job Description:

We are looking for a professional and friendly Receptionist to manage our front desk at Club House. You will be the first point of contact for clients, visitors, and vendors, and play a key role in creating a welcoming atmosphere for our guests and team.

Key Responsibilities:

1. Front Desk Operations

  • Greet and welcome guests warmly upon arrival.
  • Handle check-ins and check-outs efficiently using the hotel's reservation system.
  • Assign rooms and issue room keys or key cards.
  • Maintain accurate guest records and update information as needed.

2. Guest Relations

  • Respond promptly to guest inquiries, requests, and complaints.
  • Provide information about hotel services, amenities, and local attractions.
  • Ensure guest satisfaction and escalate issues to management when necessary.

3. Reservations & Bookings

  • Manage phone, email, and online reservations.
  • Confirm bookings, process cancellations, and handle no-shows.
  • Coordinate with travel agents and online booking partners.

4. Communication & Coordination

  • Liaise with housekeeping, maintenance, and other departments to meet guest needs.
  • Relay messages, mail, or packages to guests and staff accurately.
  • Maintain smooth communication between shifts through proper handovers.

5. Payments & Billing

  • Handle cash, credit card, and digital payments securely.
  • Prepare and issue invoices, receipts, and bills.
  • Balance daily transactions and submit reports to accounts.

6. Administrative Support

  • Maintain front desk logs and documentation.
  • Assist with report generation and filing.
  • Keep the reception area clean, organized, and welcoming.

7. Professional Conduct

  • Maintain confidentiality of guest information.
  • Adhere to hotel policies, grooming standards, and safety procedures.
  • Uphold a professional, courteous, and service-oriented attitude at all times.

Requirements:

  • Minimum 1 year of front office/reception experience preferred.
  • Good communication skills in English, Kannada, and Hindi.
  • Basic computer knowledge (MS Office, email, WhatsApp).
  • Pleasant personality, punctual, and customer-oriented.

Job Types: Full-time, Permanent

Pay: ₹20, ₹27,000.00 per month

Benefits:

  • Food provided

Language:

  • English (Preferred)
  • kannada (Preferred)
  • Hindi (Preferred)

Location:

  • Bangalore City, Karnataka (Preferred)

Work Location: In person

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