Customer Support Associate
7 days ago
Firework is the world's leading immersive "shoppertainment" ecosystem with shoppable video, live streaming commerce, and monetization capabilities powering hundreds of direct-to-consumer brands, retailers and media publishers worldwide. Firework empowers its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately, a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced massive year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers' own websites. We are a global and diverse team of creators, entrepreneurs, storytellers, and data geeks driven by the future of authenticity and connection-first transforming ecommerce. The company has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. **_ Summary_** Our team is growing We're looking for professional Customer Support Associates to provide world-class support to our diverse portfolio of customers around the world. You'll troubleshoot, support, answer, and handle inquiries and provide product and service solutions while providing a positive customer service experience. **_ What you'll be doing_** - In partnership with the Customer Success teams, provide day-to-day customer support and first-class help desk support to our growing portfolio of SaaS customers in the North America market. - Efficiently address customer inquiries and other tiered service, product, and technical issues and resolve with solutions in a courteous, timely, and professional manner - Manage escalation promptly to the right stakeholders according to established customer support protocols - Understand and strive to exceed customer support metrics and team goals while continuously striving for process improvement and customer satisfaction - Utilize all software, databases, scripts, and customer support tools appropriately for tracking and measuring - May be responsible for a book of business with select tiered customers **_We'll be excited if you have_** - Bachelor's degree required - Business Language proficiency in English - 2+ years of customer service or support experience in a technical or product-focused environment - Excellent communication and presentation skills, including the ability to convey technical issues to a variety of audiences and levels of the organization - Balanced mix of creative and analytical skills - Knowledge of and interest with the competitive digital landscape - Flexibility to work in the PST time zone. **_ Don't hold back_** **_ Notice to Third Party Recruitment Agencies_** Please note that while Firework and its subsidiaries appreciate agency outreach, we currently do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
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Customer Support Associate
1 week ago
Andheri, Mumbai, Maharashtra, India Pilgrim Full timeThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...
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Customer Support Associate
4 days ago
Andheri, Mumbai, Maharashtra, India Pilgrim Full timeThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...
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Customer Support Associate
2 weeks ago
Mumbai, India First Voice Pvt. Ltd Full timeHi, Job Seekers **MUMBAI # WFO # Voice Support # Immediate Hiring # Top MNC** We have an opening for the Mumbai location "Customer support Associate" position for Voice Support. Qualification - 10+2 / Graduate **B.Tech, B.Sc, MBA, Post Graduate don't apply** Experience - 0 (Fresher ) Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days...
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Customer Support Associate
5 days ago
Mumbai, India 31West Global Services Full timeCustomer Support Associate - US / UK / AUS (VOICE PROCESS) **2yrs experience - in US / UK / AUS - VOICE Process is mandatory** **Technical Support experience - required** **Inbound Voice Process - experience** Fluent Spoken English and written - required Rotational Week OFF 6 days working DAY / NIGHT SHIFT Permanent WFH - Work from anywhere in...
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Customer Support Associate
7 days ago
Navi Mumbai, Maharashtra, India A Business Studio Full timeCompany DescriptionA Business Studio is a trusted provider of premium outsourcing services, dedicated to optimizing operations and enhancing efficiency for businesses across various industries. We help organizations focus on their core business objectives by handling essential but time-consuming tasks. Our tailored solutions are designed to drive growth and...
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Customer Support Associate
4 days ago
Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time_**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...
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Customer Support Associate
2 weeks ago
Mumbai, Maharashtra, India Glory Power Solutions Pvt Ltd Full time**We are Hiring!!!** **Designation**: Customer Support Associate **Qualification**: Graduates **Experience**: 0-1year **Shift**: 5 days of working Rotational Night Shift **Languages known**: Hindi, English **Salary Range**: 18K - 28K **Location**: Mumbai ,Airoli **Immediate joiners are preferable.** **Roles and Responsibilities**: **2)** Resolving...
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Customer Support Associate
2 weeks ago
Mumbai, India Tech Mahindra Full time**ROLE**: Customer Support Associate (International Voice Process) **Job Description - International Voice Profile - Work from Office** **Nature of Work** CSAs will manage inbound and outbound calls and it is a selling of new plans and upgrade the existing plans. **Educational Qualifications** **Work Experience** Min 1 year of Voice int. BPO...
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Guest Service Associate
2 weeks ago
Mumbai, India MoSahay Associate Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...
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Customer Support Associate
5 days ago
Malad, Mumbai, Maharashtra, India Tech Mahindra Full timeTech Mahindra hiring Customer Support Associate. Following are the Responsibilities: - Resolve customer queries and complaints efficiently. - Provide product and service information to customers. - Achieve individual and team performance targets. Even Freshers can apply. **Job Types**: Full-time, Permanent, Fresher Pay: ₹19,000.26 - ₹30,000.96 per...
