Product Operations Associate

**About Klarity Health**

At **Klarity Health**, we're on a mission to revolutionize mental health care. As a US-based, AI-powered startup, we're changing the game by making mental health services accessible and affordable to everyone. Whether it's mental health support, weight management, or therapy, Klarity provides a trusted online marketplace for individuals to access essential healthcare services.

With over 500,000 telehealth visits facilitated and a growing network of 80,000+ patients and 500+ specialists, we're proud to be building a platform that changes lives. Now, we're looking for passionate individuals to join our team in India and be part of something extraordinary from the ground up.

We are currently hiring for two roles
- **Associate - Product Operations**
- 0-2 years of experience in the e-commerce space preferred
- ** Intern - Product Operations**
- Opportunity to get a PPO or a full-time opportunity after internship
- Freshers and experienced professionals may apply
- Duration: 2-4 months
- Note: For winter internships, the internship will start from Dec '24 to Jan '25.

**About the Role**

As a part of **Product Operations** at Klarity Health, you'll be at the heart of our operations, working to optimize and grow our online marketplace for healthcare providers. You'll manage provider listings across various platforms, analyze performance data, identify opportunities for optimization, and help drive engagement strategies.

This role will give you hands-on experience in product operations within the fast-paced and evolving health-tech sector, with a special focus on mental health. If you're ready to contribute to an innovative startup that's making a real impact, this is the place for you

**Why Join Us?**
- **Impactful Work**: Klarity Health is already making waves in 40+ states, with over 500,000 telehealth visits facilitated. You'll contribute directly to improving and expanding the services we offer, helping thousands of patients access the care they need.
- **Growth & Learning**: Work alongside an experienced team in a fast-paced, dynamic environment where every day presents new challenges and learning opportunities.
- **Innovation**: Join an exciting startup that's redefining healthcare and mental health access—help us shape the future of patient care

**What You'll Do**
- **Provider Onboarding & Channel Listings**: Take charge of creating and managing channel listings for healthcare providers across all platforms, ensuring comprehensive coverage and visibility.
- **Performance Analysis**: Dive into data to analyze the performance of provider profiles, identify key trends, and offer actionable insights to optimize their presence and effectiveness.
- **Strategy & Optimization**: Identify successful strategies employed by high-performing provider profiles and develop recommendations for improvements to enhance client engagement and organic leads.
- **Client Engagement**: Help ensure that healthcare providers attract more clients by fine-tuning their profiles for optimal performance.
- **Cross-Functional Collaboration**: Work closely with engineering, sales, and product teams to maintain data integrity and ensure smooth processes.
- **Continuous Improvement**: Conduct regular assessments of provider profiles and suggest improvements to optimize their performance on the platform.

**Who You Are**
- **Data-Driven & Analytical**: You love diving into data to uncover actionable insights and make data-informed decisions.
- **Problem Solver**: You enjoy using a first-principles approach to tackle complex problems and find creative solutions.
- **Passionate About Healthcare**: You're eager to contribute to the mental health space and make a positive impact on people's lives.
- **Quick Learner**: You thrive in a fast-paced environment and are always looking for new ways to upskill and innovate.
- **Collaborative Communicator**: You're a team player with strong communication skills, able to effectively engage with both providers and internal teams to achieve common goals.
- **Bonus Points**: Experience or understanding of SEO, content strategy, or digital marketing is a plus.

**Additional Details**
- **Training Provided**: You'll receive comprehensive training to get up to speed on the platforms and processes, ensuring you have the support you need to succeed.
- **Company Culture**: Klarity Health promotes a culture of **Customer First**, **Curiosity**, and **Innovation**. We're looking for individuals who share our passion for creating accessible healthcare solutions and who are eager to grow with us.

**Ready to make a difference?