Storage Administrator

**Job Profile**:

- Storage Administrator**Job Location**:

- Pune**Experience Required**:

- 5-6 yrs- Job Description for GMS (Greenlake Management Services) L2 Storage Onsite Engineer
- Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Nimble, 3PAR, Primera, Alletra, MSA storage and StoreOnce, Tape Libraries, and understanding of SAN Fundamentals. Familiarity with any one enterprise Backup software: Commvault, Data Protector, Veeam, Netbackup is preferable.
- Location will be at customer site.
- The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
- The job also involves leading communication between other technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
- Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, Tape Libraries and associated SAN infrastructure.
- Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
- Plan and implement best practices for Storage and SAN solutions.
- Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, Alletra, MSA or any HPE storage in scope) capacity is available.
- Create SOPs and update documentation for various Administration activities on Storage and SAN.
- Create and update documentation on 3PAR storage solution, Remote Copy groups, backup groups, Host mapping etc.
- Perform configuration changes as per design and build.

**Experience**:
Required:
Hands on experience on Administration of Nimble, 3PAR, Primera, Alletra, MSA - LUN creation, extension, Virtual Copy, Snapshot, Replication, alerting and monitoring, Capacity Management, Reporting, Basic troubleshooting etc.
Administration of SAN Switches, monitoring configuration
Professional degree or equivalent experience
Solid experience working on Enterprise Storage Arrays Nimble, 3PAR, Primera, Alletra, MSA (any 02)
Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
Familiar with SNMP & SMTP protocols
General knowledge of networking concepts and iSCSI protocol.
Intermediate knowledge & understanding of Storage arrays, protocols, Replication, DR, Basic performance concepts, RAID concepts, virtualization concepts.
- Must Have:
- Nimble, 3PAR, Primera, Alletra, MSA storage (any two)
- SAN fundamentals, Switch Zoning, FOS upgrade etc.
- HPE Nearline Backup Products - StoreOnce, MSL
- Operating system (any one of Windows, Linux, HPUX)
- Basic Virtualization concepts

Preferable:
Knowledge of Remote Support and Remote monitoring processes and concepts
Tools Knowledge on ServiceNow
ITIL Certified.

Certifications:
Technical Skills:
S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.

Interpersonal Skills:
- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
- Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.