Front Office Receptionist

4 days ago


Noida Uttar Pradesh, India Heritage Hospital Noida Full time

**Job Summary**:
**Key Responsibilities**:
**1. Patient Interaction & Reception Management**
- Greet patients and visitors courteously and provide prompt assistance.
- Handle patient registration, admission, and discharge formalities.
- Provide information about hospital services, consultants, and schedules.
- Maintain patient confidentiality and handle sensitive information professionally.

**2. Appointment & Scheduling**
- Schedule and confirm appointments for patients.
- Coordinate with doctors, nurses, and diagnostic departments for timely service.
- Manage walk-in patients and emergency cases as per hospital protocol.

**3. Billing & Documentation**
- Generate and maintain patient billing and receipts accurately.
- Collect payments and issue invoices as per hospital procedures.
- Maintain accurate and up-to-date patient records in the hospital management system (HMS).

**4. Communication & Coordination**
- Liaise with medical, nursing, and support staff to ensure efficient service delivery.
- Handle patient complaints or escalate them to the concerned authority when necessary.

**5. Administrative Support**
- Maintain the cleanliness and organization of the front office and waiting area.
- Manage courier, incoming/outgoing mail, and internal communication.
- Assist with daily reports, data entry, and office inventory management.

**Qualifications & Experience**:

- **Education**: Graduate in any discipline (preferably in Hospitality, Administration, or Healthcare Management).
- **Experience**: 3-5 years of experience in front office or customer service, preferably in a hospital or healthcare setup.
- **Computer Skills**: Proficiency in MS Office and Hospital Information Systems (HIS/HMS).

**Key Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Pleasant personality and professional appearance.
- Ability to handle pressure and manage patient flow effectively.
- Empathy, patience, and customer service orientation.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person



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