Executive - Customer Service

Freshers preferred

JOB DESCRIPTION - CUSTOMER SUPPORT EXECUTIVE - COMPLAINCE

**Duties and Responsibilities include but are not limited to the following**:
**Job Description and Responsibility**

**Pre-Transaction Monitoring**
- Pre-Transaction Monitoring
- Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded.
- Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved)
- Coverage of full range of AML activities from Transaction Monitoring to Investigations
- Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc.
- Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends
- PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies
- Ensure efficient identification and monitoring of suspicious activities and transactions.

**Client On-Boarding**
- Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status.
- Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements.
- Ensure accurate data entry and maintenance of client records in our system
- Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts.
- Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations.
- Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored.
- Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements.
- Maintain strong knowledge of applicable financial regulations, including local regulatory compliance.

**Background Screening**:

- Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc.
- Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval

**Additional Functions**:

- Perform routine duties with mínimal supervision using standard compliance practices & procedures
- Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes.
- Reviewing the Invoice details, bill of lading and other supporting documents submitted by the
- Clients and in case of any query Cross verifying the Payment details with the Customer over the mail.
- Comply with all safety policies, practices, and procedures
- Participate in proactive team efforts to achieve the goals of the financial institution.
- Perform other duties as assigned
- Experience in managing priorities
- Experience communicating to different levels in an organization
- Experience working in a team environment with a track record of building relationships and working collaboratively
- Assisting the Lead in system enhancement and UAT testing
- Assisting the Lead in Adding/blocking Bank Swift codes in compliance system
- Adding HIGH RISK Names in Compliance system
- Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion

**Desired Skills & Experience**
- Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field
- Strong communication skills and capable of working in multi-lingual working environment
- Fluency in spoken and written English
- Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel
- Strong Skills in MS Office

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 05/08/2025