Customer Service Executive Noida

2 days ago

Uttar Pradesh, India Aditya Birla Group Full time

**Designation**:Assistant Manager

**Updated**:February 01, 2025

**Location**:Uttar Pradesh, India

**Organization**:Financial Services

Cross Sales and S2S : Driving Sales in volumes for the organization on LI, HI, Loans and other products of ABC

Supervise and monitor daily workflow of the assigned branches to ensure speedy and error free issuance

Smooth functioning of financial processing including receipting and payment processing as per the laid down processes

Quality customer service and enhancing persistency levels in a dynamic business environment with frequent regulatory changes through a geographically scattered team.

Control risks & revenue loss in operational and financial processes and take corrective action.

New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control

New business Policy Issuance Servicing Revenue Generation Revenue Conservation & Financial Process Control

Customer Service-Revenue Conservation & Generation

MIS management and dissemination for ops & accounts and Ensure compliance with all operations and financial processes

Customer Contactibility & Persistency

People Management-HR Process Control for Joining & Exit-Admin/ front office and sales support activities for branches which have only one BOE and no Sales Support Executive.

Requirement

Good verbal and written English communication

Good knowledge of MS Office(Outlook, MS Excel, PPT and Word)

Minimum 1-2 years experience in handling backend operations/ customer operations

**Qualifications**:
Graduate

**Minimum Experience Level**:
3-6 Years

**Report to**:
Chief Manager

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