Guest Service Associate

1 week ago

Gandhinagar, India IHCL Full time

Job Responsibilities
- Audit all daily revenue reports to ensure all income pertaining to unit has been accounted for correctly.

- Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
- Scrutinizes front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorized.
- Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
- Ensures reconciliation of all promotion/ loyalty programs (e.g. TOP) charge slips with guest departure folio.
- Sending invoices to the companies in case of bill to company and follow up for payments with companies.

- Monitors correct documentation of all transactions by Front Office Assistants.
- Responsible for preparation and processing of all reports generated (also MIS)
- Adheres to organizational policies and regulations.
- Assists in Front Office Operation/ Systems as and where required.
- Reports to and keeps the Accounts Manager informed on all major operational matters.
- Maintains excellent relationships and professionalism among all employees.
- Maintains cordial & professional relationship with all related departments.
- Treats all related departments as his internal customer & maintains good relationship with them.
- To abide with all Safety, Health & environment policies of the company.
- Any other job assigned by Financial Controller or any other authorized person

Job Requirements
- Bachelor’s Degree of Commerce.
- Good knowledge of accounting policies and procedures.
- Thorough knowledge as Front Office and Food & Beverage transactions.
- Computer literate.

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